Job Description

Volunteer/Intern

Volunteers perform all, or a combination of the duties described below depending upon the assigned work area and the specific needs of the area. Duties will vary according to service area, volunteer program/ assignment and ability. For Students who are completing community service/internships, the duties will vary according to program. Students must abide by facility policies and procedures while completing hours/program and work closely with on-site staff as well as clinicians.

General Duties and Responsibilities:

  1. Receives and screens telephone callers, provides information per service area/facility policy, and/or routes calls to appropriate personnel. Demonstrates consistent, professional telephone etiquette.

  2. Greets clients, visitors, and staff to the office/service area, determines their need(s) and assists/directs them accordingly.

  3. Assists clients with comfort needs and emotional support, as assigned.

  4. Assist in keeping supplies stocked in essential areas, as assigned.

  5. Runs errands.

  6. Escorts clients, visitors/guests around facility.

  7. Performs array of clerical/office/ computer tasks.

  8. Delivers/stocks/labels/stores supplies.

  9. Notifies Executive Director of changes that may compromise the health and safety of clients, guests and employees. Responds to all requests as appropriate.

  10. Visits with clients; provides social/therapeutic interaction with patients/visitors which may include but not limited to reading, writing, drawing, communicating, music (when/where permitted/appropriate).

  11. Provides other services and duties as requested within scope of ability. May assist staff with other tasks as needed once volunteer gains experience and expresses an interest in learning more.

Requirements

Education: 

Requires the ability to read and write English. Also requires ability to speak and understand written instructions in English.

Complexity and Judgment: 

Work consists of several varied tasks. Volunteer makes some decisions, using standard instructions, policies, protocols and/or procedures for guidance. On-site supervisor is consulted to handle non-standard activities.

Working Conditions: 

Duties may require moderate visual attention to a computer, video display terminal, or similar equipment or device. Injuries, should they occur, would be minor (e.g., minor cuts, burns and abrasions).

Physical Demands: 

Duties may require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Any sedentary work typically involving sitting most of the time, however as tasks vary per department/role, the volunteer may be subjected to brief and/or extended walking or standing, pushing, pulling, lifting, bending, and stooping.

      Employee _____________________________________Date:__________